Soft Skills are essential across the board

Soft skills are essential across the board in hospitality roles and include communication and interpersonal skills, time management, adaptability, flexibility, teamwork, organisation, intuitive thinking, attention to detail and above all else customer service. These skills are appearing on nearly every job description. With a vacancy rate of 5.1% in the hospitality industry, exacerbated by recent immigration policy recruiting and retaining staff is key.